Frequently Asked Questions
When you are preparing to move internationally and domestically, the movers need to know what they’re dealing with when it comes to your household shipment. This is the purpose of a pre-move survey. It is the first time a representative from our company gets to assess the size of your shipment and the services needed for your move in person. This is when the true cost of the move is determined.
- What is the need of pre-move survey ?
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We conduct a pre-move survey for the following reasons:
- Desired date of the move
- Destination country
- Current address
- Understand your needs, Identify delicate & valuable articles, Take measurements to calculate the volume of the goods, Assess manpower and materials requirements
- Check facilities for loading, parking, movement of vehicles, etc
- Services required (if you need packing services)
- Shipping required (to port or to door?)
- Estimated size of the shipment
- Your contact information
During the survey Servile relocations, will also explain the moving process, clear your apprehensions, advise you appropriate means of transport, schedule dates for packing & moving and most importantly help you plan your move more effectively. - How to prepare for the pre-move survey ?
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In order to make the pre-move survey process more efficient, you should be prepared for the surveyor.
- Review the list of prohibited items that the moving company sent you. Make sure you don’t have them in your shipment.
- If you plan to pack your own items, you should wait to pack until after the survey.
- Be prepared to meet the surveyor at the scheduled time.
- Try to have all of your items in one easy to access space, but don’t have them tightly stacked. The surveyor will need to measure them individually.
- Make sure you select everything that you are going to move before the surveyor arrives. Late additions that aren’t surveyed may cause problems for the moving company.
- What is the importance of survey process ?
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The surveyor is there to document the actual cost and necessary services required for the move. Here are the things he or she will document:
- The weight and volume of the shipment
- Any items that require special handling
- Any problems the movers may have accessing your property, including parking issues
- The complete inventory of the shipment
- Any other logistics that are necessary to complete the move
- If packing services are required
- Final dates for packing, collection, and delivery
The surveyor will give you a copy of all the information that she takes down for the moving company. - What you should do during the pre-move survey ?
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The pre-move survey is the time to ask any questions and convey any concerns you have about the moving process. The representative is trained to talk to you about all of it and relay the information to the company. Here are some things you should do:
- Express any concerns about the handling of certain items
- Ask about what you will be required to do in regards to customs
- Confirm the timeline of the move
- Ask if there are any charges you can avoid by making your home more accessible
- Finalize all of your choices for the services you want
- Ask about insurance options
- Answer any additional questions about your shipment and desires
Both you and the moving company should have an solid idea of what the move will take and how much it will cost after the pre-move survey is completed. You can rest assured that any estimate you get from the company after the survey is done is based on real information.
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